Frequently asked questions

How many days until I get my order?

If you are living in Europe, Australia or the US, shipping can take from 8 to 12 days. Shipping to other countries may take from 15 to 25 days.
If you don't receive your order within 12 working days, please email us.

How long until my order is dispatched?

Once we receive your order, we aim to get it packed & labeled within 24h. Be advised, that models, which are over 5000pcs may take longer to prepare. Then your parcel gets dispatched to a distribution centre. This distribution centre then selects the fastest shipping method from a range of highly reputable couriers and dispatches the order swiftly. When your order has been dispatched from the distribution centre, you will receive an update with your tracking code.

How do I track my order?

A tracking number will be provided to you via email when your parcel is dispatched.

Questions regarding models and manuals

My order is missing parts, what can I do?

In the very rare circumstance that your model is missing certain parts, please fill out our Missing Part Form and a member of the team will arrange the parts for you swiftly to get you back to your build as quickly as possible!
We work with partners worldwide such as BrickLink and BrickOwl to find the fastest method possible to have these replacements delivered so that you can continue your build. In most cases you should have your replacements within 1 week from your initial email.

Are our models pre-built or do I build it myself?

You get to assemble the models yourself from scratch. All of the required parts are included and even some extras just in case one finds its way under the couch! If you have any question you can contact us.

Do I get a paper instruction with every model?

Yes, but only for the MOCs. The models have an electronic instruction, which is provided to you via email when you make a purchase.